Privacy Policy


What data we hold

For an order to be entered, we need to create an account on our system. For this we process your name, address, email, telephone number and payment information. Your order history is stored on our servers for any customer service issues and sales analysis purposes.

If you make a complaint we will process your name, address, email, telephone number and information regarding the complaint.

How we use your personal data

References to the legal basis for the processing of your personal data (e.g.”(Basis: Art 6(f).)”) are a reference to the article of the General Data Protection Regulation. Each piece of personal data we process must have a legal basis.

If you purchase from us

In order to fulfil your order, we will need to process your data in order to get the goods delivered to you. We need to process payment details in order to fulfil the contract, but never retain payment information such as card details. We will retain your personal data, excluding payment information, for ten years for customer service purposes. This provides for the legal requirement from HMRC to hold transactional information for seven years.
(Basis: Art. 6(b): processing is necessary for the performance of a contract.)

Technical data

We may use the logs from our servers to help with our company’s security as well as to look at visitor behaviour (e.g. which website pages get the most traffic or are the most popular).
(Basis: Art. 6(c): we have a legal obligation to protect the data of our clients and our staff. Art. 6(f): strategy planning is a legitimate activity for a business.)

Your data and transfers outside of the EEA

We do not transfer or process any data outside of the European Economic Area.

Your rights

You have rights in respect of our processing of your personal data, which are:

If you want to exercise any of these rights, please contact us using the details at the end of this notice.
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office – www.ico.org.uk

Third parties

As a prospective customer, we will not transfer your personal data to third parties at this stage except the following:

Outbound Payments

To pay suppliers and service providers payment details are stored on our secure online banking system.

Call recording

We do not record phone calls.

Retention periods

This is the length of time that we will continue to process or store your personal data.

Data about prospective clients: retention for the duration of the enquiry, then one year in case you come back.

Data about clients: 10 year retention to cover potential customer service issues; seven years is the statutory retention for HRMC and accounting purposes.


When we dispose of your data it will be permanently deleted from our IT systems and any paper records cross shredded or incinerated.

We are ICO compliant

Contact us:      Classic Carpets (Border Counties Ltd) T/A Wyvern Flooring
Unit 4a
Premier Business Park
Faraday Road

Tel: 01432 278873

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